Privacy policy

Last updated: 04 Sep 2025

This Privacy Policy describes how Le Floor (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). “You” and “your” refers to any user of the Services, whether a customer, visitor, or other individual whose information we collect.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, law, or business operations. Updates will be posted on the Site with a revised “Last updated” date.

1. How We Collect and Use Your Personal Information

We collect personal information from various sources depending on your interactions:

  1. Directly from you: Contact details, order information, account credentials, and customer support communications.
  2. Automatically via usage: Device type, IP address, browser information, session data, and other technical interactions using cookies or similar technologies.
  3. From third parties: Payment processors, cloud service providers, analytics partners, and marketing partners.

We use your information to:

  • Provide products and services, process orders, manage accounts, arrange shipping, and handle returns/exchanges.
  • Communicate updates, marketing, and promotional content (with your consent where required).
  • Detect and prevent fraud, security threats, or other unlawful activity.
  • Improve our Site and Services, analytics, and customer experience.

2. Cookies

We use cookies to improve functionality, personalize your experience, and analyze website usage. You may disable cookies via browser settings, but some Site features may not function properly if cookies are blocked.

3. How We Share Personal Information

We may share information with:

  • Service providers (e.g., payment processors, IT support, fulfillment partners)
  • Marketing and business partners
  • Affiliates within our corporate group
  • Third parties where legally required or with your consent

Sensitive personal information is not shared without your consent.

4. User-Generated Content

Content you post (e.g., reviews) may be public. We are not responsible for how others use or access such content.

5. Third-Party Websites

We are not responsible for the privacy practices or content of external sites linked from our Site.

6. Children’s Data

The Services are not directed at children. If we learn that personal data of a child under 16 has been collected, we will delete it upon request.

7. Security and Retention

We use reasonable security measures but cannot guarantee complete security. Personal data is retained only as long as necessary for the purpose it was collected, legal obligations, dispute resolution, or contract enforcement.

8. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data
  • Request data portability
  • Restrict processing or withdraw consent
  • Opt out of sale/sharing or targeted advertising
  • Appeal our decisions

Requests can be submitted via Contact@lefloor.nl or other provided channels.

9. International Transfers

Your data may be stored or processed outside your country. Transfers outside the EU/EEA rely on recognized mechanisms like EU Standard Contractual Clauses.

10. Contact

For questions or to exercise your rights, contact us true email Contact@lefloor.nl.

Le Floor